This Cancellation and Refund Policy (“Policy”) governs the cancellation and refund process for orders placed on the website www.asliayurveda.com (“Website”) operated by Asli Ayurveda (“we,” “us,” or “our”). By placing an order on the Website, you agree to comply with this Policy.
- Order Cancellation
1.1 Cancellation by the Customer
You may cancel your order within [insert number] hours of placing it by contacting our customer support team at [insert contact information]. We will make every effort to accommodate your request. However, if your order has already been processed or shipped, we may not be able to cancel it.
1.2 Cancellation by Asli Ayurveda
We reserve the right to cancel an order if:
- The ordered product is out of stock or no longer available.
- We are unable to process payment for the order.
- We suspect fraudulent activity or unauthorised use of payment information.
- Refunds
2.1 Eligibility for Refund
To be eligible for a refund, you must comply with the terms and conditions outlined in this Policy. Refunds are typically issued in the original form of payment used for the purchase.
2.2 Refund Process
If your order is eligible for a refund, we will initiate the refund process promptly upon receiving and verifying the returned product. The time it takes for the refund to be reflected in your account may vary depending on your payment provider.
2.3 Non-Refundable Items
Certain items may not be eligible for a refund, including:
- Perishable or consumable products.
- Products that have been opened, used, or damaged by the customer.
- Products that are personalised, customised, or made-to-order.
- Digital products or services.
- Return of Products
3.1 Return Process
If you wish to return a product, please contact our customer support team at [insert contact information] to initiate the return process. You will be provided with instructions on how to return the product.
3.2 Return Shipping Costs
Unless the return is due to our error or a defective product, you are responsible for the shipping costs associated with returning the product. We recommend using a trackable shipping service to ensure the safe return of the product.
3.3 Product Condition
To be eligible for a refund, the returned product must be unused, in its original packaging, and in the same condition as when you received it. Any damage or signs of use may result in a partial refund or denial of the refund request.
- Damaged or Defective Products
4.1 Reporting Damaged or Defective Products
If you receive a damaged or defective product, please contact our customer support team within [insert number] days of receiving the product. Provide detailed information and, if possible, include photographs or videos that clearly show the issue.
4.2 Replacement or Refund
Depending on the nature of the issue, we will either replace the product with a new one or issue a refund for the damaged or defective product, including any applicable shipping costs.
- Changes to the Policy
We reserve the right to modify or update this Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website. It is your responsibility to review this Policy periodically.
If you have any questions or concerns regarding this Policy, please contact our customer support team at namaste@asliayurveda.com
Note: This sample cancellation and refund policy is provided for informational purposes only and should be adapted to fit your specific business requirements and jurisdiction.
Contact Us
We appreciate your interest in Asli Ayurveda! We’re here to assist you with any questions, concerns, or feedback you may have. Please feel free to get in touch with us using the following methods:
Contact Information:
- Customer Support Email: Namaste@asliayurveda.com
- Customer Support Phone: 7832010000
- Business Address: Nadana Road, inside Gurusharanam Agro Foods Pvt. Ltd, Taraori, Haryana 132116